GCESS Service Philosophy

Our Service Philosophy: Commitment to Excellent Support Services

The service philosophy of Gold Coast Employment Support Service Inc. strives for excellence in all parameters of employment support for people with a disability.

We believe our Service Recipients are entitled to high quality, appropriate employment support delivered in an environment in which they feel safe, free from discrimination, abuse and with regard to their individual employment needs.

We are a professional employment agency who support and believe in people with a disability and their right to be recognised as valued members of the community.

Our services are specially designed to promote co-operative and effective communication between the service providers and recipients. We aim to provide a transparent service which allows maximum opportunity for involvement and feedback.

GCESS is committed to upholding the Legal and Human Rights of all Service Recipients and have embraced policies and procedures for the prevention of abuse and neglect.

We aim to continually comply with the priorities and conditions of Government funded Agreements, Government Acts, and the Disability Service Standards. Quality of service is the key responsibility of every individual staff and committee member of GCESS.

Gold Coast Employment Support Service Inc. requires its Board Members and staff to act and work in a professional manner. They are required to inform service recipients of their rights and responsibilities, and to ensure that these rights are observed at all times.

“It has been my experience as a member of the National Panel of Assessors, that they have for many years provided, at all service provision levels, a consistent ongoing high level of professionalism, knowledge of disability, facilitating and enhancing the employment and social inclusion of people with disabilities within the community.”

Helen

“We have worked with GCESS for six years. We have had no concerns because the Training and Placement Officers are very helpful and always available for ‘on-the-job support’ whenever needed.”

Sarah

“At present the job market appears to be difficult for many with a disability, however Leisa [from GCESS] has shown tremendous drive, enthusiasm and resolve to progress that opportunity for Amber at Bond University. I not only commend Leisa on her adeptness in this situation but also her integrity as she has gone above and beyond her duty to Amber on so many occasions.”

Gail

“I would like to say thank you for looking after my son James. James is doing well after your help. He is happy with his job at KFC, also he is signing up for a course to get his Hospitality certificate III. Your service is great and we are lucky to have had you. We appreciate your time and effort that you have put in and we are looking forward to seeing more of you.”

James and John

“Gold Coast Employment Support Services have been there every step of the way for me during the journey from unemployment to finding my dream job, and going above the requirements, helping me out where ever they could with support, transport, advice and guidance. Thank you.”

Cherie

“I believe that since I have been with GCESS I have received excellent support, both when applying for a position and since obtaining employment. I am able to talk to Leisa about all aspects of my work. By having weekly contact with her I feel confident that I can talk about my employment needs and any work problems.”

Crystal